Rigor Product Suggestions

  1. Optimization: Third Party Host Summary filter to track domain performance

    The third party host summary has number of requests on y-axis and total size on x-axis. And the size of circle also represents the Total size. So total size is represented twice in that graph. Instead, have a filter to change the x-axis to either - average time to connect, avg time to download content, avg time dns lookup. That way one can keep track of 3rd party domains

    1 vote
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    This is an excellent idea. Right now, Optimization just focuses on analysis, but I can see pulling this data from the HAR, or including this chart in Monitoring

  2. Rigor API: Add url to /v2/checks API endpoint

    In the old (deprecated) api if you got a list of all checks like this

    https://my.rigor.com/checks/uptime.json

    It would detail the url that was being checked in the returned data as a url: entry

    In the v2 of the api using https://monitoring-api.rigor.com/v2/checks?type=uptime

    the url: entry is no longer visible which makes it very hard to pull data out for internal statistical analysis.

    Thanks,

    Mike

    1 vote
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    1 comment  ·  Admin →
  3. Public status page with additional colums

    Besides load time it would be really helpful to see render time and server time. Load time can be misleading because we have a significant number of marketing tags that load in the background, so could be misleading.

    1 vote
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    1 comment  ·  Admin →

    Totally agree Raymond. And as we add additional metrics to RBC, such as SpeedIndex, those make sense as well. Starting to collect use cases for improved Status pages UI.

    Just so you know, we currently do this because the status page can show any type of check, and render time is something that is RBC specific. We only some the metrics that all checks have, even if you have only selected RBC checks. This should be improved. Moving to under review.

  4. Make the test now test location configurable

    Currently the test now button is sending the test to the north carolina test location. Because tests can differ on the location where they are tested from it would be handy if the default test location could be changed to make sure the test result is equal to the one when running from the proper location.

    Latency and location my influence testing results.

    1 vote
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    1 comment  ·  Admin →
  5. Epoch time variable

    It would be handy to have a {{epoch}} time variable present. Both for email templates and in tests. Being able to assert something >= {{epoch+100}} maybe?

    Thanks!

    1 vote
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    1 comment  ·  Admin →
  6. Status Pages: Allow annotations to be placed on service outage/degradation icons for public status pages.

    Will help inform users of issues and possible post-mortem actions taken.

    3 votes
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  7. RBC: Allow additional steps for Real Browser Checks to continue in a second new tab

    Some functionality on our pages opens a new tab in the user's browser. We'd like to check these processes with Real Browser Checks. Currently, the check is only able to find elements in a single tab/window allowing us to only check a portion of the process, or use 2 checks for 1 user flow.

    2 votes
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    Thanks for sharing this idea Sarah. I can see how this is a need. There might be some issues with how to support this with the underlying Selenium script engine, but we should certainly investigate. Moving to “under review” and going to talk with Engineering

  8. Notifications: Send multiple alerts using different templates

    I would like to request the ability for an alert to send multiple email templates at different stages in the alert. We use email to integrate with HP OpenView for tracking our alerts from different systems. We would like Rigor's alerts to be able to send a plain delimited email to OpenView for their alert system and then another normal email to my development staff.

    3 votes
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    Totally agree Doug. Thanks for sharing this idea. Our notifications system needs to be more flexible about allowing multiple different communications to occur in response to certain events, such as sending 2 different emails, to 2 different groups, using 2 different templates.

    We are collecting use cases for a totally rebuild notifications system. I will include this in our planning.

  9. add a "retry" logic for checks that fail to meet a given success criteria before impacting "Uptime"

    This is so uptime stays at 100% and not penalized by momentary issues stemming from internet disruptions, delay in a load balancer detects and removes a failed server/service from the mix.

    For e.g my uptime is dinged sometimes because the checker failed to finish loading page within time specified in success criteria, the reason for this could be any number of things including ISP issues, the checker should retry the same action a specified number of times (say once or twice more) before marking the action as failed and thereby impacting down time.

    5 votes
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    I like this idea. We have the concept of what we call “SLA uptime” which is like uptime, but uptime is only impacted if 2 runs failed in a row, from different locations. Essentially we are trying to take the network between the test location and the target out of the equation. However this is not well exposed in the UI and it not available everywhere. Perhaps that can help address this.

  10. Notifications: Log escalation emails like normal alerts

    Please log escalation emails like you do normal alert emails, so we can tell an escalation triggered and see who it went to.

    3 votes
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    1 comment  ·  Admin →

    This is a good idea Barry. Allows for greater transparency. We are currently collecting use cases for a reworking of our alerting/notifications system, so this is helpful to know about.

  11. Alerting: have the default alert destination for a new test be the person adding the test.

    I would like to suggest when adding a new test, the default alerting destination be the person adding the test by default, the goal is to eliminate the possibility of sending a bogus alert to whatever the default destination is now.

    3 votes
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    1 comment  ·  Admin →

    I like this idea Barry. It makes it faster to set up tests. However we have some users that setup tests for others, and would have to keep changing that if we defaulted to the current user

    Sounds like we should either have a per-user default, or make it super easy to specify the current user when creating the check. Moving this to “under review”

  12. Notifications: Send emails on 1 failure *and* then emails + SMS on 2 failures

    Hi Rigor, I noticed that we cannot set up alerts for a test so that if it failed once it immediately emailed the group, but then if it failed twice it would text and email the group. It seems like you can only do one or the other. There are times we want to know about 'noise', but just not by text. however, if that 'noise' continues, then please text. We use the email alerts for review more then logging into Rigor to look and see if any noise occurred. Hopefully others find this useful as well.

    5 votes
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    Totally agree. Our notification system needs to be more flexible in allowing multiple different levels of alerting based on the conditions.

    We are currently gathering use cases for a complete revamp of the notification system. This is a great one to include. Thanks for the suggestion Scott!

  13. Need specific information on why alert notification fired

    It isn't clear from an alert notification why it fired. In the case an alert fires due to location specific failure, a notification needs to state this and have the location information as well

    1 vote
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    1 comment  ·  Admin →

    Building in more root-cause analysis, or just being clearer about what happened in a failed check is important.

    We do this to different levels of degree in the new API check vs say uptime. Reaching out for some specific examples

  14. Domain Performance: Include number of requests in view

    In the domain performance view (^/reports/domain_performance/[0-9]+), the hover on a check gives you the number of seconds for each domain, but it would be very helpful to be able to see the number of requests associated with each domain as well.

    1 vote
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  15. Add Schedule Time or Temporary Time to Mute Alerts by Control Group

    Hi,

    Muting alerts by Control Groups is great, but I would like to be able to temporarily mute them (for X min or X hours). Another feature would be to add schedule mute. This would come in handy for scheduled downtime or when we have known system problems and don't want to forget to unmute the Control Group.

    Thank you,

    Chris

    4 votes
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    1 comment  ·  Admin →

    This is a great idea. Muted checks and forgetting about them can lead to a ton of problems and creates a blindspot for the organization, so I like the idea of a timed mute that auto reverts.

  16. Notifications: Notify on specific error to a separate contact

    At the moment, we set up an alert and a single contact (be it a group or email address). It would be great if we were able to add multiple notification entries and apply the alert thresholds to each entry. So for example if the entire test fails it would go to the NOC, if a specific error occurs like a 4XX then go to a particular email address like a developer for example. We shouldn't have to create multiple tests for this.

    3 votes
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    Thanks for writing in William. I totally agree. We should allow specific notification settings to tie to 1 or more threshold monitors.

    We are currently defining use cases for a completely revamped notification system. This seems like a logical one to include. Moving to under review while we plan.

  17. Degraded state

    We would like the ability to have a max response time, which is available now but with a Mid response time, meaning if the page fails to load by the MID time then Yellow Exclamation point as long as the Max load is not reached. If mid and max are both reached then Red X icon. I made a mock up picture of what it might look like while configuring the monitor. Mel... has the mock up gif.
    Thanks

    18 votes
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    Great idea. And I like the idea of separating “This check run failed” vs “This check run didn’t met our criteria” as some kind of warning instead. Looking into how to implement this

  18. UI: Add numbering column to Check Tables landing

    Since the system/contracts are based on # of allowed checks, add a count column on the landing page. Otherwise you have to manually count them. Example: http://prntscr.com/8p76bs

    4 votes
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  19. Notifications: Alert Email Templates Per User or Group

    Currently, we can create a new an Alert email template per Check. I would like the ability to have templates per User or Group for notifications. This would allow "humans" to still get pretty email alerts, but also lighter alerts to other alerts contacts that may be machines, hence, we can script and scrap the alert.

    Thank you,

    Chris

    2 votes
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    100% agree Chris. Thank you for sharing this idea and use case.

    We are revamping our notification system, including how templates can work, and are currently collecting use cases. This is something we should consider while doing this work.

    Moving to “under review”

  20. Button to toggle active & paused checks

    Capability to toggle on & off active and paused checks. Example: http://prntscr.com/8p7f3v

    1 vote
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    1 comment  ·  Admin →

    We support this currently via the “Bulk Change” feature in the app, allowing you to mute/unmute and pause/unpause any checks you like.

    However, only group admin users can see that option, and I like the idea of having it inline as an option with the table you are using.

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