Rigor Product Suggestions

  1. Epoch time variable

    It would be handy to have a {{epoch}} time variable present. Both for email templates and in tests. Being able to assert something >= {{epoch+100}} maybe?

    Thanks!

    1 vote
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    1 comment  ·  Admin →
  2. Status Pages: Allow annotations to be placed on service outage/degradation icons for public status pages.

    Will help inform users of issues and possible post-mortem actions taken.

    3 votes
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  3. RBC: Allow additional steps for Real Browser Checks to continue in a second new tab

    Some functionality on our pages opens a new tab in the user's browser. We'd like to check these processes with Real Browser Checks. Currently, the check is only able to find elements in a single tab/window allowing us to only check a portion of the process, or use 2 checks for 1 user flow.

    2 votes
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    Thanks for sharing this idea Sarah. I can see how this is a need. There might be some issues with how to support this with the underlying Selenium script engine, but we should certainly investigate. Moving to “under review” and going to talk with Engineering

  4. Notifications: Send multiple alerts using different templates

    I would like to request the ability for an alert to send multiple email templates at different stages in the alert. We use email to integrate with HP OpenView for tracking our alerts from different systems. We would like Rigor's alerts to be able to send a plain delimited email to OpenView for their alert system and then another normal email to my development staff.

    3 votes
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    Totally agree Doug. Thanks for sharing this idea. Our notifications system needs to be more flexible about allowing multiple different communications to occur in response to certain events, such as sending 2 different emails, to 2 different groups, using 2 different templates.

    We are collecting use cases for a totally rebuild notifications system. I will include this in our planning.

  5. Notifications: Log escalation emails like normal alerts

    Please log escalation emails like you do normal alert emails, so we can tell an escalation triggered and see who it went to.

    3 votes
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    1 comment  ·  Admin →

    This is a good idea Barry. Allows for greater transparency. We are currently collecting use cases for a reworking of our alerting/notifications system, so this is helpful to know about.

  6. Alerting: have the default alert destination for a new test be the person adding the test.

    I would like to suggest when adding a new test, the default alerting destination be the person adding the test by default, the goal is to eliminate the possibility of sending a bogus alert to whatever the default destination is now.

    3 votes
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    1 comment  ·  Admin →

    I like this idea Barry. It makes it faster to set up tests. However we have some users that setup tests for others, and would have to keep changing that if we defaulted to the current user

    Sounds like we should either have a per-user default, or make it super easy to specify the current user when creating the check. Moving this to “under review”

  7. add a "retry" logic for checks that fail to meet a given success criteria before impacting "Uptime"

    This is so uptime stays at 100% and not penalized by momentary issues stemming from internet disruptions, delay in a load balancer detects and removes a failed server/service from the mix.

    For e.g my uptime is dinged sometimes because the checker failed to finish loading page within time specified in success criteria, the reason for this could be any number of things including ISP issues, the checker should retry the same action a specified number of times (say once or twice more) before marking the action as failed and thereby impacting down time.

    5 votes
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    I like this idea. We have the concept of what we call “SLA uptime” which is like uptime, but uptime is only impacted if 2 runs failed in a row, from different locations. Essentially we are trying to take the network between the test location and the target out of the equation. However this is not well exposed in the UI and it not available everywhere. Perhaps that can help address this.

  8. Support Additional "Real" browsers, not FF with a different UA String

    Use real rendering engines from the different browsers. We all know IE behaves differently than other browsers, and loads DOM objects/executes JS/socket connects differently.

    17 votes
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    To be clear, right now all of Rigor’s Real Browser Checks run under a real browser, not an emulated one. We are using FireFox 45 ESR. When you select a different User-Agent, we change that UA string or view port, but its always a real browser.

    Upgrading to this new version of FF meant we had to completely rewrite all our plugins that take measurements. Luckily these new plugins are more universal, so adding additional real browsers like Chrome is easier.

    We are now looking at how to add additional browsers

  9. Notifications: Send emails on 1 failure *and* then emails + SMS on 2 failures

    Hi Rigor, I noticed that we cannot set up alerts for a test so that if it failed once it immediately emailed the group, but then if it failed twice it would text and email the group. It seems like you can only do one or the other. There are times we want to know about 'noise', but just not by text. however, if that 'noise' continues, then please text. We use the email alerts for review more then logging into Rigor to look and see if any noise occurred. Hopefully others find this useful as well.

    5 votes
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    Totally agree. Our notification system needs to be more flexible in allowing multiple different levels of alerting based on the conditions.

    We are currently gathering use cases for a complete revamp of the notification system. This is a great one to include. Thanks for the suggestion Scott!

  10. Need specific information on why alert notification fired

    It isn't clear from an alert notification why it fired. In the case an alert fires due to location specific failure, a notification needs to state this and have the location information as well

    1 vote
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    1 comment  ·  Admin →

    Building in more root-cause analysis, or just being clearer about what happened in a failed check is important.

    We do this to different levels of degree in the new API check vs say uptime. Reaching out for some specific examples

  11. Domain Performance: Include number of requests in view

    In the domain performance view (^/reports/domain_performance/[0-9]+), the hover on a check gives you the number of seconds for each domain, but it would be very helpful to be able to see the number of requests associated with each domain as well.

    1 vote
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  12. Notifications: Notify on specific error to a separate contact

    At the moment, we set up an alert and a single contact (be it a group or email address). It would be great if we were able to add multiple notification entries and apply the alert thresholds to each entry. So for example if the entire test fails it would go to the NOC, if a specific error occurs like a 4XX then go to a particular email address like a developer for example. We shouldn't have to create multiple tests for this.

    3 votes
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    Thanks for writing in William. I totally agree. We should allow specific notification settings to tie to 1 or more threshold monitors.

    We are currently defining use cases for a completely revamped notification system. This seems like a logical one to include. Moving to under review while we plan.

  13. Grouping and Folders for Uptime and Real Browser checks

    Having to monitor multiple sites and growing under Uptime and Browser Checks we would like to be able to create folders/groups to move the checks into without having to use tags. This would clean the UI for users have multiple sites so that the information we need is where we need it. We have been managing this with naming convention but when growing to 100+ checks this will become a monster to view.

    65 votes
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    Makes total sense. We are reviewing our UI to see how to better organize things so that customers with large numbers of checks can help navigate and review things

  14. Add Schedule Time or Temporary Time to Mute Alerts by Control Group

    Hi,

    Muting alerts by Control Groups is great, but I would like to be able to temporarily mute them (for X min or X hours). Another feature would be to add schedule mute. This would come in handy for scheduled downtime or when we have known system problems and don't want to forget to unmute the Control Group.

    Thank you,

    Chris

    4 votes
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    1 comment  ·  Admin →

    This is a great idea. Muted checks and forgetting about them can lead to a ton of problems and creates a blindspot for the organization, so I like the idea of a timed mute that auto reverts.

  15. Notifications: Alert Email Templates Per User or Group

    Currently, we can create a new an Alert email template per Check. I would like the ability to have templates per User or Group for notifications. This would allow "humans" to still get pretty email alerts, but also lighter alerts to other alerts contacts that may be machines, hence, we can script and scrap the alert.

    Thank you,

    Chris

    2 votes
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    100% agree Chris. Thank you for sharing this idea and use case.

    We are revamping our notification system, including how templates can work, and are currently collecting use cases. This is something we should consider while doing this work.

    Moving to “under review”

  16. Button to toggle active & paused checks

    Capability to toggle on & off active and paused checks. Example: http://prntscr.com/8p7f3v

    1 vote
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    1 comment  ·  Admin →

    We support this currently via the “Bulk Change” feature in the app, allowing you to mute/unmute and pause/unpause any checks you like.

    However, only group admin users can see that option, and I like the idea of having it inline as an option with the table you are using.

  17. UI: Add numbering column to Check Tables landing

    Since the system/contracts are based on # of allowed checks, add a count column on the landing page. Otherwise you have to manually count them. Example: http://prntscr.com/8p76bs

    4 votes
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  18. New Locations: add testing nodes in Canada

    For clients that have a large presence in Canada, it's important to monitor the performance of the site north of the border

    1 vote
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    1 comment  ·  Admin →

    Thanks for the input. We are always evaluating new locations to add, and the idea exchange is a great way for our customers to tell us and vote for new locations to we can understand the priority.

  19. Email Reports: Column Sort order control of emailed reports.

    We would like to have sort order control of reports sent via email. In particular we would set and save a reports sort order on "Max Response Time" column Largest to Smallest so each report will be received sorted in this manner.

    2 votes
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  20. Increase reporting granularity

    Current granularity of Rigor reporting allows for months, weeks, or days. Can you please increase granularity to allow for grouping by hours and minutes?

    Particular use case is to report on error counts across multiple checks spanning a small time frame such as a couple of hours or minutes

    45 votes
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    We are reviewing use cases for our custom reports now, and I can how more specific time granularity would be helpful, especially when you want to focus on, or exclude, a specific time period of trouble.

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